1. PAYMENT & DELIVERY OPTIONS - Orders within Singapore.
  2. SHIPPING OPTIONS - International Orders (Orders only accepted for the following Countries)
  3. NFFT$ Loyalty Points System
  4. Acceptance of Terms & Conditions
  5. Product Information
  6. Product Expiry
  7. Stock Availability
  8. Prices
  9. Acceptance of order
  10. Cancellation of Orders
  11. Confirmation of Orders
  12. Exchange Policy (Only applicable for Singapore)
  13. Feedback
  14. Promotional Items
  15. Steps to place an order
  16. Security Policy
  17. Individual Access /Correction of Information
  18. Choice of Receiving Updates/ Promotions
  19. Information Collection, Uses, Protections
  20. Changing policies and procedures
  21. Links to Other Website
  22. Privacy of Children
  23. Indemnification

 


 

1. PAYMENT options: Prepaid via Bank Transfer/Paypal, Cash On Delivery.

For customers opting to prepay by Bank Transfer, we will only process/deliver the product/s after receiving the payment/s.

For customers opting to prepay by Paypal/Credit Card via Paypal, we will only process/deliver the product/s after receiving the payment/s. Refund for purchases paid by Paypal/Credit Card via Paypal will be solely based on our discretion on a case by case basis.

DELIVERY Charges (Local):

- FREE Delivery if Prepaid via Bank Transfer/Paypal (For Orders Over SGD$95); else SGD$10 admin fee will be imposed.
- SGD$15 for order/s with Cash payment. We suggest paying via Bank Transfer/Paypal to waive this cash handling fee.

Note: Deliveries are done within 1-3 working days from Monday to Friday, half day on Saturday (no deliveries on Sunday or Public Holidays) Orders received on Fri after 12PM will be processed on Mon for delivery within 1-3 working days. Our delivery partner runs the whole island of Singapore*. We do not deliver at specific timings (eg. At 5PM, Before 5PM or After 5PM type of requests). We do not meet customers at MRT locations or at the void deck.

Once timing have been arranged, Please ensure that your order will be collected by you or someone on behalf with payment (if payment via COD).

Invalid addresses include incomplete postal address, freight centres, ports, terminal, camps, Sentosa and such other places as may be determined in NFFT’s absolute discretion without any notice to you.

Self-collection: You may self-collect at our warehouse. Order must be approved and payment made prior to self-collect, as warehouse staff do not engage in Cash collection.

While we will try to help locate your order status, our responsibility ends when the goods leave our warehouse. You may check the REAL-TIME status of your order by going to the bottom of any of our website pages and inputing your Waybill Tracking # or call Customer Service at (coming soon). If you missed the delivery, you may call Customer Service at 65137762 to re-arrange. Your Waybill Tracking # can be found below the Shipment Order # email which we will send you once your order is shipped.

2. SHIPPING OPTIONS - International Orders (Orders only accepted for the following Countries)
International Economy (Australia, Brunei, China, Hong Kong, India, Indonesia, Japan, South Korea, Macau, New Zealand,

Philippines, Taiwan, Thailand, Vietnam) - Select the country that you are residing in. Note: We do not ship to countries that are not stated. You may select International Economy or International priority. Note: International Economy is not applicable for India. All international orders are sent via Singpost Worldwide / UPS.

Charges calculated by weight (including packaging weight) and will be factored into your total bill.

NFFT reserves the right to change the shipping rates without prior notice.

How to Order (International):
- Add your order items
- Fill up your shipping address in full details
- Checkout
- Choose payment (a)Paypal, Credit Card via Paypal or (b)Cash

(a) We will email you the shipping quote options and once you decided on your shipping options we will send you a Paypal request for the shipping charges.
(b) We will email you the shipping quote options and once you decided on your shipping options we will send you a Paypal request for both the order total and the shipping charges.
- Upon receipt of full payment, we will notify you once your order has been shipped and any details of shipping order.

Payment option:

Prepay by Paypal/Credit Card via Paypal (Please kindly wait for the secure payment gateway to load after clicking "Continue". Do not click the Back button to prevent double billing.

For orders above SGD$500, payment should be made by telegraphic bank transfer to our corporate bank account:

DBS Current Account: 066-902239-5

Bank Code: 7171
Branch Code: 066
Swift Code: DBSSSGSG

Beneficiary: Nutri-ForeFronT Pte Ltd

DBS Bank Ltd
12 Marina Boulevard
DBS Asia Central
Marina Bay Financial Centre Tower 3
Singapore 018982

Once processed, packaged and dropped for shipping, the time in transit is estimation of 2-4 days for international priority and 2-8 days for international economy (Depending on area). This excludes Saturdays and holidays. All available efforts to notify Customer should there be any further delay in this process, due to back orders on products or acts of nature beyond our control. Upon receiving payment, we will process the order and send it to our warehouse for packing, once item is shipped, tracking number/s will be provided.

Important note: If you are residing in any country other than Singapore, please check with your local customs for your country’s import regulations before making the purchase. Our responsibility ends when we ship your order out of Singapore. We will not be responsible for (i) the confiscation of the product/s and/or (ii) any fines or penalties which may be imposed upon you by your local customs for violating import regulation (iii) correction of shipping address due to user error. You agree to indemnify us for any fine/s and/or penalties which may be imposed upon us for the infringement of any such laws as a result of your purchase.

3.NFFT$ Loyalty Points System (To-Be-Advised)
For every $100 spent in a single receipt excluding shipping and handling charges, you will be awarded $1NFFT$ loyalty points (LP) in your individual account. NFFT$ LP will only be reflected after we have received your payment. You may only use the NFFT$ LP in your next order of min S$50 or allow it to accumulate. It may take up to 2weeks upon successful purchase for NFFT$ LP to be reflected when you log in with your email address and password. Please email us at admin@nutri-forefront.com if your NFFT$ LP is not reflected after 2 weeks from the date of purchase. Please retain your original invoice as proof of purchase.

Your NFFT$ LP expiration is SIX (6) months from date awarded.


4. Acceptance of Terms & Conditions
By using our website, you signify your agreement to our Privacy Policy, your promise to comply with the representations you make and contained in the Privacy Policy and Terms and Conditions, and your understanding of the scope and limitations of the protections provided under the Privacy Policy and Terms and Conditions. If you do not agree to these policies, please do not use our Website. Your continuous usage of the website means that you accept all of our Privacy Policy and its changes..

5. Product Information
We continuously update our website with accurate information on our products. For absolute accuracy, please check the products actual label before use. The statements made about products have not been evaluated by the Food and Drug Administration (U.S.). They are not intended to diagnose, treat, cure or prevent any condition or disease. Please take note that some products in the website are not intended for use by persons under 18. Please be reminded to read product description before making any purchase. Note: We will not knowingly sell such product/s to any user under the age of 18. Declaration of their actual age must be done upon signing up. If you are suffering from any illness and/or disability, please consult your own physician or health care practitioner regarding the suggestions and recommendations. Note! Please do not exceed recommended intake to avoid possible side effects. NFFT will not be liable if taken excessively. Results of taking products from this site will vary and works best with a combination of healthy diet and exercise. Product Review are customers' experience and perception contributed by users and NFFT holds no responsibility on the reviews made.

NFFT (Nutri-ForeFronT Pte Ltd) strive to maintain accurate and up-to-date information, we make no warranties or representations as to its "real-time" accuracy. We assume no liability or responsibility for any error/s or omission/s in the content on the site. (For Example typographical errors or product formulation changes) If you discover any inconsistencies on our website on any information, please email us at admin@nutri-forefront.com .NFFT (Nutri-ForeFronT Pte Ltd) reserves the right to discontinue a product or product range without prior notice. You may also call our hotline +65 3150 6339 to clarify about the suitability and the possible side effect of the product before making your purchase.


6. Product Expiry
Manufacturers will typically buffer a period of consumable shelf life after date of product expiration.

  • ALL Protein Powders, Bars, Meal Replacement Products -> 3 to 6 months
  • ALL Capsule Products -> 6 to 8 months
  • ALL Tablet Products -> 6 to 10 months

Products nearing expiration will be heavily discounted based on the number of months to actual date of expiration. Information on the date of expiration will be conveyed via our product description. It is up to the customers' discretion to purchase the discounted, nearing expiration products. These products will be under our CLEARANCE category. If you have issues with near expiry products, pls DO NOT purchase them. NFFT will not entertain any refund or exchange products that are bought on CLEARANCE Sale. No NFFT$ will be awarded for this category.


7. Stock Availability
The quantity that is limited to the stock available at NFFT.net at the time of purchase. If the item is out of stock, it will be reflected on our website.


8. Prices
1. All prices are nett. (No additional hidden costs)
2. All prices are stated is in Singapore dollars (SGD).
3. Prices are subject to change at the sole discretion of NFFT (Nutri-ForeFronT Pte Ltd) without prior notice.


9. Acceptance of order
The receipt of an e-mail order invoice does not constitute our acceptance of an order or our confirmation of an invitation to treat a product or service. NFFT reserves all right, without prior notice, to limit and/or amend the order quantity, promotional period, items, gifts or any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or delivery of any order. NFFT (Nutri-ForeFronT Pte Ltd) reserves the right to refuse to sell a product to any customer for any reason.

10. Cancellation of Orders
We will not entertain any cancellations once the order has been submitted by the customer. We will refund the amount paid if the order is cancelled due to the unavailability of goods, if the order has been paid. If the order is approved for cancellation (subject to NFFT sole discretion), a cancellation fee of 15% (include re-stocking fee) of invoice value + $10 courier fee (if the order has been desptached from our warehouse) will be imposed.

11. Confirmation of Orders
We will send a computer-generated invoice to the customer within 1 hour upon the successful submission of the electronic order. If the items ordered are unavailable at the time of order, NFFT Support Team will contact you as soon as possible.

12. Exchange Policy (Only applicable for Singapore)
All products purchased via our website may be exchanged provided:
1. It is within 48 hours of receiving your order.
2. Exchange product value must be same or higher.
3. There is an original invoice.
4. The product is in good condition for resale. (Seal and packaging intact)
Exchange of product/s can be done at 24 Pioneer Cresent #3M-00 (pre-arrangement must be made). We do not entertain walk-ins. alternatively you may call +65 3150 6339 to arrange a special delivery for exchange to be done elsewhere (WITHIN Singapore), and a return delivery fee of $12 will be borne by you.
Items are non exchangeable in the following conditions:
1. Items bought under CLEARANCE Category.
2. Products for external application, example skin care product (due to hygiene factors).

NOTE:
Local orders (Singapore) are non-refundable. International orders are non-refundable and non-exchangeable.

Please note that Exchange policy is non-negotiable.


13. Feedback
We welcome your feedback. Should you feel dissatisfied with any of our goods or services, please contact us via phone at +65 3150 6339 or email us at admin@nutri-forefront.com

14. Promotional Items
Promotional items are for a limited period only or while stocks last. NFFT reserves the right to discontinue any promotion without prior notice. In the event where a product is priced wrongly or graphically represented incorrectly, NFFT shall have the right to refuse or cancel any order/s placed for the product.

Every order is a legal binding contract. You are reminded of your legal obligation to complete your purchase according to our

Terms & Conditions. Fraudulent orders will be compiled and appropriate legal actions will be undertaken.

15. Steps to place an order
1. Find your product Select the item you wish to purchase from the ‘Product’ or ‘Category’ drop-down menu. Select ‘Flavour’, ‘Size’ or ‘Colour’ if applicable and select ‘Quantity’. Click on ‘Add to Cart’ for the item you wish to purchase.

2. Check your shopping cart. Shopping Cart will be reflected after adding an item to cart, check and amend ‘Flavour’, ‘Size’ 'Color' and ‘Quantity’ if applicable.

3. Upon Checkout, you will see your particulars and billing information.
(i) Please verify your full name, email address, contact number, billing and shipping address.
(ii) Once processed our delivery team will contact you, please remain contactable (Only applicable for Singapore orders). For International orders, we will contact you via email on your preferred mode of delivery.
(iii) On the ‘Other Comments’ section, please fill in any additional instructions/requests for us.

4. Upon Submit, you will see the summary of your order. Please check that all the details are accurate. (i) Then click on Confirm.

5. Click on Process order to send us your order information and proceed to payment if you are paying by credit card via Paypal.

(i) Upon processing your order, You will receive your order confirmation via email.
(ii) You may receive a call from us only on day of delivery (Only applicable for Singapore orders). For International orders, you may track your package/s with Singpost tracking number given to you via email when package has shipped.

16. Security Policy
Protecting your privacy and your information is our top priority. We have taken reasonable measures to secure both your information and your physical premises. We practice reasonable care in providing a safe transmission of your personal information from your PC to our servers (unless it sent by a mean outside of our control, i.e. e-mail). However, we cannot guarantee you that our measures will completely restrict unauthorized access to your information, and by using the Website you assume this risk.

17. Individual Access /Correction of Information
All users must be registered as a member before you are able to make a purchase. We allow individual members to access their personal information by logging in with their email and password.You may update your personal information by logging in.If you no longer desire to use our service, you may remove your personal data at the member information page or by emailing us at enquiries@nutri-forefront.comWe will respond to our customer's request within a reasonable time.

18. Choice of Receiving Updates/ Promotions
You may opt-in or opt-out to receive information from us or our partners in the initial sign up. If at any time you would like to change to opt-in or opt-out, you may update your account by logging in. You should be aware, however, that it is not always possible to completely remove or modify information in our databases and servers, although we will always make reasonable efforts to do so upon your request.This website gives users the following options to remove their information from our database to stop receiving future communications and/or to no longer receive our services. You can send an email to enquiries@nutri-forefront.com

19. Information Collection, Uses, Protections
NFFT has working relations with Retail Partners but we are independent entities. These partners may have their own price structures but rest assured they are reasonably priced. However, they may not hold the full NFFT inventory.

20. Changing policies and procedures
We may request personal identification information from you (such as your name, street address, telephone number, credit card number, e-mail address, and any other information required that allow us to contact you regarding the use of your membership registration, and/or the services and resources we make available on our website.

The Personal Information Collected on this website serves the following purpose:

    Full Name – To identify individual customers.
    Date of Birth – For Birthday Promotion.
    Email – For Sending Confirmation of order.
    Password – Confidential only to you.
    Mobile Phone – For NFFT Delivery Team to call you before delivery, as well as order changes such as ordered item is  out of stock, etc.
    Occupation/ Income – To group customers for marketing purposes.
    Address/ City/ Country/ Postal Code – For Delivery of Orders
    How did you get to know about us – To gauge the Effectiveness of our Advertising Campaigns.

If you have provided us with your personal information for any of these activities, we may use it to carry out the stated activities. We may also use cookie technology and Web beacons to improve your overall experience of these activities, including remembering your preferences, customizing the content and advertisements that you see, or authenticating your access to your personal information.

Note: We will release specific information about you or your account in some circumstances such as any valid legal inquiry, breach of website security, threat to you or others. We may provide access to your personal information to our contractors who are performing services for us in connection with our website or the services that you have requested.Information entered when making an online purchase will be shared with payment processors, financial gateways, and your credit card company to authorize credit card payments. Such information may also be shared with necessary third parties solely for the purpose or carrying out the transactions. No credit card information will be collected and stored within Nutri-ForeFronT.com.In addition, we may collect personal information from you in connection with contests, special offers, promotions or events. Your participation in the contest, special offer, promotion or event constitutes your consent to such disclosure and use of such information by third parties for the purpose of carrying out the contest, special offer, promotion or event.

You are responsible for maintaining the confidentiality of your information and password. You shall be responsible for all uses of your registration, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your registration or password.

Non-personal information may be collected through:

A "cookie" is an element of data that a website can send to your browser, which may then store it on your system.

An "IP address" is a number that is assigned to your computer when you are on the Internet. When you request pages from our Website, our servers log your IP address.

A "Web beacon," or "clear gif," is a small graphic image on a webpage or web-based document that a website can use to determine information about a user.

Non-personal information might include the browser you use, the type of computer, means of connection to our website.

We use such information for our business purposes and to administer the website, better manage advertising and to understand how our users use the services and resources provided. This will allow us to analyse and improve on our resources and services.

We may work with a third party web analytics provider to help manage and optimize our website by helping us measure the effectiveness of our advertising and users behaviour profile. The type of information we collect includes number of hits a webpage receives, type of browser used and user preference. To do this, we use Web beacons and cookie technology on the website.

We may share this information with our partners, suppliers and other third parties, but we will not share any individual personal information. We may share demographic and preference information with third party advertising companies to allow them to display appropriate advertisements for users. We will not permit advertisers to collect any personal information from our users within our website.

We allow Third party vendors, including Google, show our ads on sites on the internet.

We allow Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to our website.Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page. (Alternatively users can opt out of a third party vendor's use of cookies by visiting the Network Advertising Initiative opt out page.) We are using Remarketing Dynamic Ads that featured the usage of the Teracent cookie , users may opt out of the Teracent cookie by visiting the Teracent opt-out page.

We are using DoubleClick's remarketing pixels, users may opt out of DoubleClick's use of cookies by visiting the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.

We may also contact you regarding registration and account matter.

21. Links to Other Website
You may opt-in or opt-out to receive information from us or our partners in the initial sign up. If at any time you would like to change to opt-in or opt-out, you may update your account by logging in. You should be aware, however, that it is not always possible to completely remove or modify information in our databases and servers, although we will always make reasonable efforts to do so upon your request.This website gives users the following options to remove their information from our database to stop receiving future communications and/or to no longer receive our services. You can send an email to enquiries@nutri-forefront.com

22. Privacy of Children
We may require users under 18 to obtain the consent of a parent or guardian to view certain content. You agree to abide by any such restrictions, and not to help anyone avoid these restrictions.We strongly urge all parents to participate in their children's exploration of the Internet and any online services, and to teach their children about protecting their personal information while online.

Note: We will not knowingly collect personally information from user under 18 without parental consent.  

23. Indemnification
You agree to indemnify, defend and hold harmless NFFT (Nutri-ForeFronT Pte Ltd), its directors, employees, agents, suppliers and any third party information providers from and against all losses, expenses, damages and costs (including legal costs on an indemnity basis), including reasonable attorneys' fees, resulting from any violation of this terms and conditions by you. You agree that NFFT shall not be liable for any consequential losses incurred or suffered by you.