FAQ

Below are answers to common questions asked by our customers when they use the Nutri-ForeFronT (NFFT) Online Fitness Store. If you have a question that has not been answered here or encounter issues while using the Store, please click here to contact us and we'll get back to you as quickly as we can.

1. If I encounter problems while using your online fitness store, how do I contact you?
2. How do I go about buying from NFFT?
3. If I prefer to talk to a live person, or have some questions before buying, what should I do?
4. Why do I need to login before buying products?
5. This is my first time buying products on the Internet. Any tips for me?
6. How does your online fitness store work?
7. How do I know if my order has been processed?
8. What payment methods do you accept?
9. Is there an exchange or return policy?
10. Is there a delivery fee?
11. Can I choose to self-collect my order?
12. Will there be a delivery fee for self-collected orders?
13. How long will you take to deliver my order?
14. Can you deliver to a location other than my registered address?
15. If I have to make a sudden change in delivery schedule or location, what should I do?
16. Can I arrange for my order to arrive on a certain day?
17. Can I still order if the Internet or your website are having problems?
18. Do you have any retail stores where I can buy fitness products?
19. So many products, I am confused. Can you help me choose the right products?

1. How do I contact Nutri-ForeFronT (NFFT) if I encounter any problems while using your E-Shopping system?
You may use any of the following ways to get in touch with NFFT:
Click here to contact us
1) Call our friendly and knowledgeable Hotline #: (65) 9689 4681
2) Send us an email at enquiries@nutri-forefront.com

2. How do I go about buying from NFFT?
You can buy products from NFFT in the following ways:
1) Over the Internet via the Online Fitness Store (RECOMMENDED)
2) From our Retail Partners*
3) From our qualified Fitness Agents*
* Please note that our Retail Partners may have their own price and discount structures. Also, they may not carry the full NFFT product range.
* NFFT$ cannot be used to pay for products when buying from Retail Partners or Fitness Agents.

3. If I prefer to talk to a live person, or have some questions before buying, what should I do?
You can call our customer service Helpline # (65) 9689 4681. We will be happy to hear from you and answer your questions.

4. Why do I need to login before buying products?
When you register on our Online Fitness Store, you will receive a Username and Password, which will enable you to shop on the Store in a secure, protected manner.

When you decide to buy something at the NFFT Online Fitness Store, you will be asked to provide your contact details and preferred payment methods. After your order is shipped, you will also be able to view your order history, VIP Membership details, and amount of NFFT$ earned.

5. This is my first time buying products on the Internet. Any tips for me?
If you are a guest and buying for the 1st time, simply select the products you desire and click checkout after you finalise your order and follow the instructions. You will be asked for contact details and preferred payment methods. You may like to consider purchasing over $100 as Delivery is FREE for Orders over $100.

Note: You get a NFFT Shaker OR a NFFT Training T for order amount of min $100 and $120 respectively. These FREE gifts are one per customer Only. While Stocks Last.


6. How does your Online Fitness Store work?
You can click on any product to see the Product Write-Up, Ingredients panels, Read Reviews from satisfied users and Write Reviews for the product if you have tried them (Highly recommended!)

If you like a certain product/item, Insert the Quantity (QTY) and click on the "Add to Cart". You will be brought to your shopping cart which is located on the Top Menu of the page under "VIEW CART". From here you can "Continue Shopping", "Add/Decrease Qty", "Update, "Delete" or "Checkout" your order by clicking on the respective icons.

If you click "Checkout", you will be brought to a page where you will be asked for the mode of payment. You can choose to pay Cash on Delivery (COD), Bank Transfer, Credit Card via Pay Pal or NFFT$. Please note that:
- Delivery of product will be after the funds are received if you choose Bank Transfer or Pay Pal.
- You may redeem your awarded NFFT$ in the current order or accumulate it. There is no expiration dates for NFFT$.

7. How do I know my order has been processed?
You will receive a computer generated Invoice sent to your registered email with us, with OPEN/PROCESSED status depending on mode of payment. Our Delivery Team will call you subsequently to arrange delivery within 1-2 working days upon receiving your order. Please ensure you are contactable or the delivery will not be done. An addition of $8 maybe chargeable for failed delivery, pre-arranged by the customer.

Orders received by 10pm on the same day will be delivered on the next working day.

8. What is the mode of payment?
There are now THREE modes: COD (Cash on delivery), Bank Transfer and Credit Card via PayPal. You can choose either at the "Checkout" section of the order process.
- Please note that the system does not allow a "Back" or "Refresh" button once the PayPal button has been clicked, or an error will occur, for security reasons. So decide before proceeding by clicking Next.

9. Is there an exchange, return, and cancellation policy?
Any discrepency or short-shipped must be reported to us in 3 working days from date of order receipt. As a form of goodwill, we entertain an exchange/return of products with similar value or higher, provided the item seal has not been tampered with. Customers would need to bear the transport charges for product exchange/returns. There is no exchange/returns for products on SPECIAL SALE or PROMO ITEMS as these are heavily discounted items.

There is a re-stocking fee equal to 15% of order value for orders that are cancelled when they are already on delivery.

10. Is there a delivery fee?
Delivery is FREE for order > $100 (in Singapore ). A delivery fee of $10 applies for orders less than $100. Please note that if you request for delivery within the CBD area, there is a FLAT $3 additional fee irregardless of order amount. If parking is involved, another addition $3 is payable.

11. Can I choose to Self-Collect?
Yes. Timing and Venue will be arranged by our Agents and you.

12. Will there be a delivery charge for Self-Collection for Orders less than $100?
No. But the timing and venue will be at the convenience of our Agents, within 1-2 working days. Your PO will automatically state the $10 Delivery Fee for self-collection. Please note that:
- Do not pay via PayPal if you wish to self collect. Choose either COD, Bank Transfer.
- We will collect the amount less Delivery Fee upon self-collection.

13. How long does your delivery take?
Orders received by 10pm on the same day will be delivered on the next working day. Our Delivery Team will contact you on the timing for delivery. Delivery timing is from Mon (10-8pm) to Sat (before 1pm). Our last delivery timing is 8pm on weekdays. Please ensure you are contactable or the delivery will not be done. An addition of $8 maybe chargeable for failed delivery, pre-arranged by the customer.

14. I would like the delivery at another venue instead of my registered address. Is this possible?
NFFT delivers anywhere (non-prohibited areas) in Singapore . At the E-Cart Registration, please fill up the details of the alternative shipping address. Please ensure someone is around for receipt and payment. An addition of $8 maybe chargeable for failed delivery, pre-arranged by the customer.

15. I have a sudden change of plan in the delivery schedule/ venue. Can you help?
Call our Hotline # (65) 9689 4681 ASAP. We will process your request if the order has not been delivered. However, if the request for change is done during our scheduled delivery, an $10 re-schedule/re-route fee is applicable. A re-stocking fee of 15% of order value is applicable for any cancellation made when order is on delivery.

16. I have placed my order but is it possible to have it delivered on a certain day?
Yes. Just put a note at the Comment Box upon Checkout on the preferred date in your order.

17. The Internet or website is down but I would still like to order. How do I go about it?
You can call our Hotline # at (65) 9689 4681.

18. Can I order through your retail stores?
NFFT has working relations with Retail Partners but we are independent entities. These partners may have their own price structures but rest assured they are reasonably priced. However, they may not hold the full NFFT inventory.

19. I would like to consult the expertise of the NFFT Agents in helping me choose products suitable for my training regime. How do I go about it?
NFFT is known for our ability to help customize products for each individual client. You can call our Hotline # (65) 9689 4681 or send an email to enquiries@nutri-forefront.com.

With min 10 years of training, nutrition, supplementation, competition experience from most of the NFFT Agents, you can be sure of an informative and enriching buying experience with NFFT.

Thank you for shopping with us!

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