FAQ

Welcome Guests and VIPs

We have revamped our site so you will have a great experience browsing and buying from us. Below are answers to FAQs you may have browsing our site. If there are any questions that you have that is not answered here, or you encounter problems while using our E-Shopping service, please feel free to contact/feedback to us via our Hotline # below or email us via This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Why Buy from NFFT?

We have since incorporated the New NFFT$ Loyalty Program. Every S$20 spent entitles you to 1 NFFT$, which you can use to redeem products for future purchases. You redeem products at your VIP or Promo price, NOT at the full Normal price as with other venues. It's our way to thank you for your valued support all these years.

As Authorised Distributor for many notable and credible names in the Sports Nutrition Industry above, as well as Manufacturer of our own Protein and Volumizing products, we are fully commited to ensuring you are buying the Most Efficacious products the Industry has to offer, while maintaining Product Integrity and keeping in line with Singapore Government's health guidelines/restrictions. There exists parallel importers aquiring from 3rd party distributors with product formulations that are prohibited for sale/distribution locally. Check your product ingredient labels and with the local health authorities.

As you browse our site, you will be pleasantly surprised that we do not promote ALL products from one particular brand, but only selected products that are reputed to each supplement manufacturer. We pride ourselves with having a Quality, rather than Quantity, range of products that WORK in synergy to one another.

With Qualified Trainers (Agents) to deliver your order, NFFT provides effective Fitness/Training/Nutrition/Supplementation advise and value-added services, NOT readily attainable from other local Onlines.

We have a Knowledge-Based Fitness Community: NFFT Fitness Discussion Forum which allows constructive, informative and meaningful discussion between fellow members on Training, Nutrition, Supplementation, Mind and Body Health, moderated by qualified trainers, backed by credible partners from the USA.

With NFFT, you are guaranteed an enriching and rewarding buying experience.

Click here to see the list of our RETAIL PARTNERS

Contacts:

1. How do I contact Nutri-ForeFronT (NFFT) if I encounter any problems while using your E-Shopping system?
1) Call our friendly and knowledgeable Helpline # (E-Cart Support): (65) 9689 4681
2) Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

2. How do I go about buying from NFFT?
Here are ways to the NFFT buying experience:
1) You can buy from our E-Shopping Cart (RECOMMENDED)
2) You can buy from our Retail Partners*
3) You can buy through NFFT Agents
* Note that Retail Partners may have their own price and discount structures. They may not carry the full inventory range of NFFT.
* Do not use NFFT$ payment mode if you are buying through Retail Partners or Agents

3. If I prefer to talk to a Live person, or have some product enquiries before proceeding to purchase, who or how should I go about?
1) You can call our customer service Helpline # (65) 9689 4681. We are more than happy to hear from you on your enquiries.
2) Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

4. Why do I need to login as a Member?
By registering as a member allows you to use your Username and Password to Login to our Fitness Forum and receive Newsletters on our Promotions/Updates. There is no need to re-register at the forum to gain access. Once login the forum, you can view posted images, participate and post in our Fitness Discussion there. Have fun!

When you decide to purchase at our E-Shopping cart, you will be asked to provide your contact details and preferred payment methods. After the purchase is shipped, you will be able to view your # of NFFT$, purchase history and your VIP validity.

5. This is my 1st time buying from the E-Shopping. Can you advise?
If you are a guest and buying for the 1st time, simply select the products you desire and click checkout after you finalise your order and follow the instructions. You will be asked for contact details and preferred payment methods. You may like to consider purchasing over $100 to attain VIP status, thus allowing you to get VIP prices in your next purchase.

If you are already a VIP (purchased before 1st Jan 2007), you would already have received an email (sent via your registered email with NFFT) which includes your Username and Password to enable you to assess the site and the Fitness Forum. You just need to login with these information via the Home page or Fitness Forum.

Note: If for some unforeseen circumstances you have not received this email, please contact us at our Hotline # or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

VIP Status:

6. How do I attain VIP status?
You automatically become our NFFT VIP after delivery confirmation for purchase of over $100 NETT in ONE Order. An email will be sent your registered email account. You will attain 5 NFFT$ for every $100 spent.

Note: You get a NFFT Shaker OR a NFFT Training T (Nike Design) for order amount of min $100 and $150 respectively. These FREE gifts are one per VIP Only. While Stocks Lasts.

7. This is my first time buying from NFFT and I would like to purchase $350 worth of products. But do I get VIP pricing?
You attained VIP status for subsequent orders for purchase over $100 in ONE order. If you are buying 3 or 4 items totaling $350, we will extend the 3rd and/or 4th item at VIP pricing in the same order, as long as the 1st TWO items (Non-Promo items) exceed $100. Your option of FREE gifts applies.

8. Is there an expiration date for my VIP status?
The VIP status period is ONE year from the date of purchase and is automatic renewal as long as you purchase any product/s from NFFT in the course of the year. Eg. Supposed you attained VIP status on 1st Jan 2007. It will expire on 31st Dec 2007. Subsequently you purchased again from NFFT on 1st Mar 2007, your VIP status will be automatically renewed and expires on 28th Feb 2008.

Note: VIP status will lapse if there is no activity after ONE year, and the member will need to repurchase min $100 to reinstate VIP status.

E-Shopping:
To browse the site for product of interest, you can click on "Supplement Categories or Brands" at the left side of every page to view the various products that NFFT offers. You can zoom in on the product by clicking on Product Details or Add to Cart.

9. How does the E-Cart system work?
You can click on any product to see the Product Write-Up, Ingredients panels, Read Reviews from satisfied users and Write Reviews for the product if you have tried them (Highly recommended!)

If you like a certain product/item, Insert the Quantity (QTY) and click on the "Add to Cart". You will be brought to your shopping cart which is located on the Top Right Hand of the page. From here you can "Continue Shopping", "Add/Decrease Qty", "Update, "Delete" or "Checkout" your order by clicking on the respective icons.
If you click "Checkout", you will be brought to a page where you will be asked for the mode of payment. You can choose to pay Cash on Delivery (COD), Bank Transfer, visa via Pay Pal or NFFT$.

Note:
- Delivery of product will be after the funds are received if you choose Bank Transfer or Pay Pal.
- You must have sufficient NFFT$ in order to redeem for a product of same value or lower.

10. How do I know my order has been processed?
You will receive a computer generated Invoice sent to your registered email with us, with PENDING/CONFIRMED status depending on mode of payment. Our Delivery Team will call you subsequently to arrange delivery within 2 working days upon receiving your order.

11. What is the mode of payment?
There are now FOUR modes: COD (for Orders of $100 and above only), Bank Transfer, PayPal and NFFT$. You can choose either at the "Checkout" section of the order process.
- If your order is <$100, your available options are Bank Transfer and PayPal (Payment must be received before delivery is made)
- Please note that the system does not allow a "Back" or "Refresh" button once the PayPal button has been clicked, or an error will occur, for security reasons. So decide before proceeding by clicking Next.
- You can only use NFFT$ to redeem for a product if your accumulated NFFT$ is equal or of higher value than the product for redemption, including delivery charge of $10 if your order is less than $100.

12. Is there an exchange/return / cancel policy?
As a form of goodwill, we entertain an exchange/return of products with similar value or higher, provided the item seal has not been tampered with. Customers would need to bear the transport charges for product exchange/returns. There is no exchange/returns for products on CLEARANCE, PROMO or redeemed via NFFT$ as these are heavily discounted items.

There is a re-stocking fee equal to 15% of order value for orders that are canceled when they are already on delivery.

Delivery:

13. Is there a delivery fee?
Delivery is FREE for order > $100 (in Singapore ). A delivery fee of $10 applies for orders less than $100. NOTE: If you request for delivery within the CBD area, there is a FLAT $3 additional fee irregardless of order amount. If parking is involved, another addition $3 is payable.

14. Can I choose to Self-Collect?
Yes. Timing and Venue will be arranged by our Agents and you.

15. Will there be a delivery charge for Self-Collection for Orders less than $100?
No. But the timing and venue will be at the convenience of our Agents, within 2 working days. Your PO will automatically state the $10 Delivery Fee for self-collection.

Note:
- Do not pay via PayPal if you wish to self collect. Choose either COD, Bank Transfer or NFFT$.
- We will collect the amount less Delivery Fee upon self-collection.

16. How long does your delivery take?
Our Delivery Team will contact you on the timing for delivery. Delivery is usually next working day or within 2 working days from the date of order (COD) / payment received (E-Cart) from Mon (10-8pm) to Sat (before 1pm). Our last delivery timing is 8pm on weekdays.

17. I would like the delivery at another venue instead of my registered address. Is this possible?
NFFT delivers anywhere (non-prohibited areas) in Singapore . At the E-Cart Registration, please fill up the details of the alternative shipping address.

18. I have a sudden change of plan in the delivery schedule/ venue. Can you help?
Call our Hotline # (65) 9689 4681 ASAP. We will process your request if the order has not been delivered. However, if the request for change is done during our Agent’s scheduled delivery, an $10 re-schedule/re-route fee is applicable. A re-stocking fee of 15% of order value is applicable for any cancellation made when order is on delivery.

19. I have placed my order but is it possible to have it delivered on a certain day?
Yes. Just put a note on the preferred date in the Comments box in your order.

Other Questions:

20. The Internet or website is down but I would still like to order. How do I go about it?
You can call our Hotline # at (65) 9689 4681

21. Can I order through your retail stores?
NFFT has working relations with Retail Partners but we are independent entities. These partners have their own price structures but rest assured they are reasonably priced. However, they may not hold the full NFFT inventory.

22. I would like to consult the expertise of the NFFT Agents in helping me choose products suitable for my training regime. How do I go about it?
NFFT is known for our ability to help customize products for each individual client. You can call our Hotline # (65) 9689 4681 or send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

With min 10 years of training, nutrition, supplementation, competition experience from most of the NFFT Agents, you can be sure of an informative and enriching buying experience with NFFT.

Thank you for shopping with us!